My colleague and I are testing out Annotation Studio as a potential tool for use with our faculty. However, when I go to look at a document, immediately at the top I get an error message that says,
“Sorry could not search the store for annotations.” In addition, when I go to annotate something, as soon as I hit Save, I get an error message that indicates, “Sorry could not create annotations”.
I noticed some of the other posts that mentioned mismatched credentials and I wondered if perhaps that fact that I have two accounts might be interfering. I had made two in order to test it out between the two. At this point they are affiliated with completely different emails/usernames. My colleague has not had any of these problems. I’m on Mac and have tried Chrome, Firefox ,and Safari and I get the same issues for both. Could/would I need to delete one of these accounts? Or could something else be the issue? We’ve tried this out on Windows and another Mac too and in those cases this error message did not come up for my colleague. We are also just using the public site.
Thanks for any suggestions!